Home/Cookie Policy
This Cookie Policy explains how JHELY GLOBAL S.L. (NIF: ES B67973388), with registered office at Paseo de la Sierra 29, 29018 Málaga, Spain (hereinafter “JHELY”, “we” or “us”), uses cookies and similar technologies on the JHELY platform.
Last updated: July 2025.
This Cookie Policy should be read together with our Privacy Policy, which explains how we process personal data more generally.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone or tablet) when you visit a website. They are widely used to make websites work, improve efficiency and provide information to the site owners.
Similar technologies such as pixel tags, web beacons and local storage serve comparable purposes and are covered by this policy wherever we refer to “cookies.”
Legal Basis
Under Article 22.2 of Spain’s Ley 34/2002 de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI) and the EU ePrivacy Directive (2002/58/EC as amended), we must obtain your informed consent before placing any cookies on your device that are not strictly necessary for providing the service you have requested.
Strictly necessary cookies do not require consent; all other categories (analytics, advertising, functional) are only activated after you click “Accept” on our consent banner.
Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be switched off. They are usually only set in response to your actions, such as setting your privacy preferences, logging in or filling in forms.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| jhelyCookieConsent | JHELY | Stores your cookie consent preference. | 150 days |
| next-auth.session-token | JHELY | Maintains your authenticated session. | Session / 30 days |
| next-auth.csrf-token | JHELY | Protects against cross-site request forgery (CSRF). | Session |
| next-auth.callback-url | JHELY | Stores the return URL after authentication. | Session |
| NEXT_LOCALE | JHELY | Remembers your language/locale preference. | Session |
Analytics Cookies
These cookies help us understand how visitors interact with the website by collecting and reporting information. All analytics data is processed in compliance with the GDPR.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga, _ga_* | Google Analytics (via GTM) | Distinguishes unique visitors and tracks page views. | 2 years |
| _gid | Google Analytics | Distinguishes visitors within a 24-hour window. | 24 hours |
| _gat | Google Analytics | Throttles the request rate. | 1 minute |
| _clck, _clsk | Microsoft Clarity | Session stitching and click heatmaps. | 1 year / 1 day |
| CLID | Microsoft Clarity | Identifies the first-time Clarity saw this user. | 1 year |
Advertising Cookies
These cookies are used to deliver advertisements that are relevant to you and to measure the effectiveness of advertising campaigns.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _fbp | Meta (Facebook Pixel) | Identifies browsers for ad targeting and conversion tracking. | 3 months |
| _fbc | Meta (Facebook Pixel) | Stores the last Facebook ad-click identifier. | 3 months |
| __gads, __gpi | Google AdSense | Serves and measures advertisements displayed on the site. | 13 months |
Functional Cookies
These cookies enable enhanced functionality and personalisation, such as live chat support. They may be set by us or by third-party providers whose services we use.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| TawkConnectionTime, twk_* | Tawk.to | Powers the live-chat widget and remembers your chat history. | Session / 6 months |
| __mp_opt_in_out_* | Mapbox | Loads the interactive property map. | Session |
Third-Party Services
Some of the cookies described above are set by third parties. Their privacy policies are available at the following links:
Your Cookie Choices
When you first visit our website, a consent banner is displayed. By clicking “Accept”, you consent to the use of all cookies described in this policy. By clicking “Reject”, only strictly necessary cookies will be placed on your device.
You can change your preference at any time by clearing the jhelyCookieConsent cookie from your browser and reloading the page. The consent banner will reappear.
Managing Cookies via Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these options in the “Preferences” or “Settings” menu of your browser. The following links may help:
Please note that disabling cookies may affect the functionality of the website. Strictly necessary cookies cannot be disabled.
Impact of Refusing Cookies
If you choose to reject or disable non-essential cookies, the core browsing and property search functionality will remain fully available. However, some features — such as the live-chat widget, personalised advertisements and usage analytics — may not function as intended.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation or our business practices. We will publish the updated version on this page with a revised “Last updated” date. We encourage you to review this Cookie Policy periodically.
Contact
If you have any questions about our use of cookies, please contact us at [email protected].
Language
This Cookie Policy is provided in multiple languages for your convenience. In the event of any discrepancy or inconsistency between the English version and any translation, the English version shall prevail.